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    • List of Articles مدیریت

      • Open Access Article

        1 - انتقال بین‌سازمانی دانش مدیریت پروژه، کلید نوآوری در سازمان‌های پروژه محور (جستاری بر کنسرسیوم‌های بین‌المللی در صنعت نفت ایران)
        mojtaba azizi mohammadhosein sobhieh mohammadreza arasti albadvi albadvi
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        2 - Studying the relationship between knowledge management and effective transfer of technology
        عباس رفیعی mostafa jafari peyman akhavan
        The aim of the research is to identify knowledge factors effective in designing and absorbing technology in knowledge-based centers and manufacturing industries, and to survey the effect of knowledge management on each factor, and successful technology transfer. The res More
        The aim of the research is to identify knowledge factors effective in designing and absorbing technology in knowledge-based centers and manufacturing industries, and to survey the effect of knowledge management on each factor, and successful technology transfer. The research method is descriptive of correlation type. In this research, using a simple stochastic method ,151 active people in technology transfer were selected from among scientific and research groups and 277 were selected from among large manufacturing industries. The data for the research were collected through questionnaires. Confirmed construct and factorial analysis were used to determine the validity, and for reliability, Chronbach alpha was employed. In order to study the relationship between research variables and to study hypotheses, the modeling of structural equations has been used with the help of SPSS and AMOS software.Findings indicate that there is a , significant, and positive relationship between knowledge management and technology effectiveness transfer. The only difference is that, knowledge management impacts directly on technology effectiveness transfer only in knowledge-based centers. Likewise, knowledge management indirect impact on successful technology transfer only through knowledge capability whose impact is on knowledge-based centers (35%)and on manufacturing industries(77%) . Manuscript profile
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        3 - relationship between Organizational Culture, Strategic Human Resource Management (SHRM) and Organizational Citizenship Behavior (OCB) in communicational organizations
        mahdi sharifi hamzeh rayej mehrdad estiri
        This article reviews the relationship between organizational culture Strategic Human Resource Management (SHRM) and Organizational Citizenship Behavior (OCB). Although, Organizational culture and SHRM are important factors influencing organizational citizenship behavior More
        This article reviews the relationship between organizational culture Strategic Human Resource Management (SHRM) and Organizational Citizenship Behavior (OCB). Although, Organizational culture and SHRM are important factors influencing organizational citizenship behaviors but little research has been done about how these two factors influencing the organizational citizenship behavior. The main purpose of this study was tracing the relationship between these three important variables clearly according to test two proposed conceptual models. Our research methodology was Survey- Correlation Method, Structural Equation Modeling (SEM) Specifically. Study results showed that, the approach of cultural determinism and adaptation strategic human resource management has been accepted. Therefore, in relationship between three variables of our research, SHRM have a mediator role. Finally based on research purpose conceptual model and practical & future research suggestions have been presented. Manuscript profile
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        4 - Testing the structural model of organizational culture, knowledge management process and organizational performance with mediating role of organizational innovation
        سیاوش طالع پسند ahmad mohammadi
        In this study we examined the role of organizational culture and knowledge management process in organizational performance, stressing organizational innovation as a mediating variable. Therefore, this study tries to improve organizational innovation and organizational More
        In this study we examined the role of organizational culture and knowledge management process in organizational performance, stressing organizational innovation as a mediating variable. Therefore, this study tries to improve organizational innovation and organizational performance in universities, considering organizational culture and knowledge management process. A descriptive - correlational research method was used. The population of the study included faculty and nonacademic stuff of Sabzevar universities. Using a stratified random sampling method 252 people were selected for the purpose of the study. Research finding showed that the process of knowledge management and organizational culture have a positive and significant impact on organizational innovation and organizational innovation has a direct and positive impact organizational performance. Besides organizational innovation can have a mediating role between organizational culture and organizational performance. Organizational and also between knowledge management process and organizational performance. Furthermore, this study revealed the importance of knowledge management process and organizational culture in organizational innovation and also the importance of these three variables in improving organizational performance. Manuscript profile
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        5 - Identification and assessment of HPWS practices in the Iranian Banking Industry
        mehrdad estiri mahdi sharifi
        This paper aims to identify and assess HPWS practices in the Iranian banking industry. This study used a combination of quantitative and qualitative data of this approach in banking industry's efforts to review and evaluate. In order to answer the study questions, this More
        This paper aims to identify and assess HPWS practices in the Iranian banking industry. This study used a combination of quantitative and qualitative data of this approach in banking industry's efforts to review and evaluate. In order to answer the study questions, this study was conducted in two stages. In the first phase, Using Banking Human resource management expert’s opinions, HPWS practices in Iranian banking industry recognized. In the second phase, based on a quantitative survey, the impact of high performance work systems in the research case study (Mellat Bank) has been asses. The results show that the high performance work systems, includes: training, recruitment selection, performance-based pay, career development, performance appraisal, teamwork and decentralized decision-making, quality jobs and effective supervision. Indeed, other results revealed that the impact of these practices are classified in three areas: Ability, Motivation, and Opportunity to participate of employees.   Manuscript profile
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        6 - Identifying Knowledge Management Components in Defensive Knowledge Organizations
        jahanyar bamdad sofi
        Undoubtedly, the application of knowledge concepts in organizational processes in the present era has led to the growth of organizations. In this age of knowledge, defense organizations of knowledge-based organizations are considered as vital institutions for creating s More
        Undoubtedly, the application of knowledge concepts in organizational processes in the present era has led to the growth of organizations. In this age of knowledge, defense organizations of knowledge-based organizations are considered as vital institutions for creating stability and security... In these organizations, knowledge workers are the most important factor in achieving organizational goals.But the management of these employees has many challenges. Therefore, in this research, identification of components of knowledge management in defense organizations is considered as the main goal of the research. In this applied research, after the exploratory studies, 22 components were extracted and examined by Delphi method and three rounds. The method of data collection in this study was semi-structured and structured questionnaires that analyzed by spss software. The results show that in total, eight components are known as the most important components of knowledge management in defense organizations, which can be incorporated into four general dimensions of recruitment, maintenance, refurbishment and implementation. Manuscript profile
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        7 - Enhancing Innovative and Sale Performance through Customer Knowledge Management
        Nasser Asgari
        In the competitive and dynamic environments of current businesses, distribution corporations attempt to utilize permanent and new resources of competitive advantage in order to improve their innovative and sale performance. Among different determinants of innovative and More
        In the competitive and dynamic environments of current businesses, distribution corporations attempt to utilize permanent and new resources of competitive advantage in order to improve their innovative and sale performance. Among different determinants of innovative and sale performance this paper is to investigate the effects of customer knowledge management. For this purpose the simultaneous effects of three dimensions of customer knowledge (knowledge for, about and from customer) on the criteria of sale performance and innovative performance have been investigated. The research method is descriptive and correlational. The population of the research consists of 900 sellers of Behpakhsh Corporation. A sample of 270 subjects was selected as statistical sampling. Data collection tool is a standard questionnaire that was used for the survey. Statistical tests such as confirmatory factor analysis, path analysis and t-test are used for data analysis through the software LISREL and SPSS. The results show that all studied aspects of customer knowledge have positive and significant effects on the performance of the corporation. As well as the current status of these variables in this corporation have been appropriate. Finally, according to research findings, some suggestions are presented for improving innovative and sale performance of distribution corporations. Manuscript profile
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        8 - Survey the Impact of Information Technology, Knowledge Management, and Marketing capabilities on innovation ambidexterity and New Product Performance
        iman hakimi
        Linking the literature of resource-based view (RBV) with ambidexterity, the purpose of this study is to assess the effect of information technology, knowledge management and Marketing capabilities on innovation ambidexterity and its influence on the performance of new p More
        Linking the literature of resource-based view (RBV) with ambidexterity, the purpose of this study is to assess the effect of information technology, knowledge management and Marketing capabilities on innovation ambidexterity and its influence on the performance of new product development of small- and medium-sized enterprises (SMEs) active in the Iranian medical and pharmaceutical industry. To this end, this paper develops an integrative research model, which analyzes the network of relations using covariance-based structural equation modeling on a data set of 294 SMEs present at the 21st International Exhibition of Medical and Pharmaceutical Equipment in Tehran in June 2018. Accordingly, the questionnaires were assigned to senior and middle managers whose primary responsibilities were related to strategic innovation activities of the firms. Findings show that the complementary capabilities of information technology, knowledge management and marketing are positively associated with innovation ambidexterity. In addition, innovation ambidexterity is found to strengthen the the performance of the new product development.   Manuscript profile
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        9 - Studying Effect of Creativity and Social Capital on Knowledge Management Maturity in IT industry
        Mohammad Hossein Ronaghi
        Knowledge management is a competitive advantage in an organization. Knowledge management maturity models assist organizations to evaluate Knowledge management projects and adopt appropriate strategies for progress. Knowledge has a vital role in achieving organizational More
        Knowledge management is a competitive advantage in an organization. Knowledge management maturity models assist organizations to evaluate Knowledge management projects and adopt appropriate strategies for progress. Knowledge has a vital role in achieving organizational goals. Knowledge is dependent on people and the relationship between them. Accordingly, this research examines the effect of social capital on knowledge management maturity with the role of mediator of creativity. This research is descriptive survey, in which the questionnaire has been used to collect data. The survey sample consists of 378 randomly taken employees and managers of IT industry. Data collected by structural equation software LISREL has been analyzed. The results revealed social capital has a positive and significant effect on creativity and knowledge management maturity.   Manuscript profile
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        10 - Study of Determinants of Trust the success of knowledge management systems Research in a public institution
        saeide majidi
        From the perspective of this study was to investigate the influence of trust on success can be addressed with appropriate policies to improve the system for improve the management of knowledge. Note that data for this study were collected by questionnaire. This research More
        From the perspective of this study was to investigate the influence of trust on success can be addressed with appropriate policies to improve the system for improve the management of knowledge. Note that data for this study were collected by questionnaire. This research using the user in terms of knowledge management, including senior managers and junior and employees been done And the success of knowledge management systems has been considered as the dependent variable for the analysis and structural equation modeling is used SPSS and PLS. Based on objective and descriptive approach is Prioritizing the various factors affecting trust and confidence and the success of knowledge management systems is discussed. Manuscript profile
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        11 - A Centralized core Banking model in cloud environment
        Meysam Bayeriyar
        The network structure of banking systems each bank separately from a central management system and a channel management system. Branches users and customers through different systems to the channel and their request by the central system handled and processing by the ce More
        The network structure of banking systems each bank separately from a central management system and a channel management system. Branches users and customers through different systems to the channel and their request by the central system handled and processing by the central system. But some banks don't has a central management system and have to use different systems, along with several service-providers to do things. this multiplicity of the system of service and , serving is real issue of this thesis, in which lead to various problems, over time, Including decentralization logical storage resources and application of the maximum processing capacity of the banking network. In this thesis is to increase efficiency and maximum use of processing capability and centralized storage systems in Cloud environments ,Different models were examined, and finally one of the proposed models is selected as the basic model and the necessary changes were done, the model is improved. In this study, the technical structure of the Bank has been studied. The Implementation of the proposed model, lead to increase efficiency, availability, and fault tolerance and reliability of the bank. With increasing flexibility, the bank is able to offer a more diverse service. Manuscript profile
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        12 - طراحی مدل مفهومی شبکه مدیریت لجستیک معکوس با بر رویکرد نوآوری زنجیره تامین
        reza homaee mohammadreza khosravi mansoureh hoorali
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        13 - شناسایی و اولویت بندی عوامل موثر بر تسهیم دانش بر اساس تحلیل سلسله مراتبی(AHP) (مطالعه موردی گروه صنعتی سایپا)
        maryam aliei
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        14 - Designing a conceptual model of reverse logistics management network based on supply chain innovation approach
        mohammadreza khosravi reza homaee mansoureh hourali
        In recent years, rapid market changes have increased due to innovation in material supply chains and the adoption of a sustainable approach to consumption patterns has become more important. This issue has been especially pronounced in the field of supply and consequent More
        In recent years, rapid market changes have increased due to innovation in material supply chains and the adoption of a sustainable approach to consumption patterns has become more important. This issue has been especially pronounced in the field of supply and consequently the consumption of goods in the supply chain. The purpose of this paper is to design a conceptual model of reverse logistics network in order to better use raw materials and reduce waste in the supply chain. Manuscript profile
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        15 - Identifying and prioritizing the factors affecting knowledge sharing based on Analytic Hierarchy Process (AHP) (Case study of Saipa Industrial Group)
        maryam aliei
        Knowledge sharing reduces costs, improves performance, improves customer service, reduces new product development time, reduces customer delivery time, and ultimately reduces costs associated with finding and accessing valuable types of knowledge within the organization More
        Knowledge sharing reduces costs, improves performance, improves customer service, reduces new product development time, reduces customer delivery time, and ultimately reduces costs associated with finding and accessing valuable types of knowledge within the organization. May be. For this reason, the role of knowledge sharing is somewhat tied to the concept of knowledge management. The purpose of this article is to investigate the factors affecting knowledge sharing and prioritize them with the aim of helping to identify the role of these factors in the process of successful implementation and implementation of knowledge management in Saipa Industrial Group. In the first step, based on studies and literature on knowledge management, a researcher-made questionnaire of 5 Likert spectrum was created, which was distributed and collected in person in the form of closed interviews between two groups of external and internal experts. These factors were identified and categorized in four dimensions: 1) individual factors 2) organizational factors 3) cultural factors and 4) technology factors. In the next step, in the form of a pair of questionnaires and with the help of Expert Choice software, these factors were prioritized and weighed. According to the results of the second questionnaire, the following factors: 1) cultural factors (weighing 0.460), 2) individual factors (weighing 0.258), 3) organizational factors (weighing 0.161) and 4) technological factors (weighing 0.122) Sequences have the greatest impact on knowledge sharing. Therefore, it is suggested that managers and policy makers of Saipa Industrial Group strongly support the cultural factors in the units of the organization with the help of human resources in order to make the most of the results of knowledge sharing. Manuscript profile
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        16 - Investigating the effect of Electronic Customer Relation Management (E-CRM) on organizational innovation in government service organizations (Case study: Semnan government counter offices)
        Atefeh Falllah Seyed Mohammad Hassan Hosseini Mohsen Lotfi
        In nowadays competitive environment, achieving a competitive advantage is one of the main concerns of managers of organizations. In this way, creating innovation in products and services is one of the effective approaches in achieving a competitive advantage. This study More
        In nowadays competitive environment, achieving a competitive advantage is one of the main concerns of managers of organizations. In this way, creating innovation in products and services is one of the effective approaches in achieving a competitive advantage. This study aims to examine the role of electronic customer relationship management (E-CRM) and customer loyalty on organizational innovation with the mediating role of customer knowledge management. Therfore, the present study is considered an applied and descriptive research of the correlation type. In order to collect the required data, a standard questionnaire was used, and to verify the validity and reliability of the questionnaires, divergent validity, Cronbach's alpha indices, factor loading, and composite reliability were used, respectively. The statistical population of this research is 350 employees of Semnan province government counter offices. The number of 183 people was determined as the sample of the reseach using Cochran's formula considering the error of 0.05. The required data was collected in the second 6 months of 2019. Data analysis was done using the structural equation approach and SPSS and SMART-PLS software. Based on the results of the research, electronic customer relationship management has a positive and significant effect on the three variables of customer loyalty, customer knowledge management, and organizational innovation. In addition, the result shows the positive impact of customer knowledge management and customer loyalty on organizational innovation. Also, the mediating role of customer knowledge management in the effect of the role of managing electronic communication with customers and customer loyalty on organizational innovation is quite meaningful. Due to the impact of E-CRM on organizational innovation, it is necessery for the related managers and officials of government service organizations to implement or upgraded the electronic customer relationship management systems to use advantage of such these systems for innovation in their organization Manuscript profile
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        17 - The effect of customer ¬orientation and customer relationship management (CRM) infrastructure capabilities on innovative behavior
        mahdi Almodarresi Hooshmand Bagheri Gara Bolagh mohammadreza gholami fateme mohammadi
        In most organizations there is a system is designed and applied for recruiting and preserving consumers which in fact is capable of managing organization-consumers relationships. Nowadays these systems have gained popularity as customer relationship management systems. More
        In most organizations there is a system is designed and applied for recruiting and preserving consumers which in fact is capable of managing organization-consumers relationships. Nowadays these systems have gained popularity as customer relationship management systems. The present study seeks to determine the effect of consideration of consumers and infrastructural abilities of customer relationship management on the information quality and innovative behavior. In terms of the applied results and goal, the present study is descriptive which has been conducted through survey method. The statistical population of the study was senior insurance experts and managers in branches of insurance companies of Tabriz city, Using Cochran sampling method, 85 individuals were selected as sample size. The questionnaire was used to collect filed data, and the Structural equation modelling to analyze the data.¬ The results of the study showed that infrastructural capabilities have a positive and significance effect on customer orientation, consumer information quality, and innovative behavior and as well as the results showed that customer orientation have a positive and significant effect on the consumer information quality and innovative behavior. Additionally, consumer information quality had a positive and significant effect on the innovative behavior and company performance, and finally there is a positive and significant relationship between innovative behavior and company performance. Manuscript profile
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        18 - Providing university management model based on green thinking
        Golshan Moradi nader soleymani hamid shafizadeh
        Globalization, increasing pollution and creating environmental concerns, in today's knowledge-based, competitive, accountable and participatory environment, forced university management to make changes in applying management models, accepting green strategies and app More
        Globalization, increasing pollution and creating environmental concerns, in today's knowledge-based, competitive, accountable and participatory environment, forced university management to make changes in applying management models, accepting green strategies and applying green management as a new paradigm in all its organizational activities. For this purpose, the present study was conducted to provide a university management model based on green thinking. This research is "fundamental-applied" in terms of purpose, as well as "qualitative" in terms of data type and in terms of implementation is based on the data-driven theory ". The researcher conducts Semistructured interviews until reaching data saturation with 15 participants based on purposeful and snowball samplings from the managers and experts of the Environmental Protection Organization, the Renewable Energy Organization, Ministry of Oil, as well as managers of the country's green universities. Analysis of obtained data was performed in three stages of open, axial, and selective coding. The qualitative research model was designed base on this analysis. The results of research extract 576 primary codes from interviews as well as 43 concepts and 16 categories which are conceptualized and categorized in the form of Strauss and Corbin paradigm model including nuclear phenomenon, causal factors, contextual conditions, interfering factors, strategies, and consequences Manuscript profile
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        19 - Analyzing the Role of Collaborative and Competitive Leader Conflict Management Styles in Innovative Performance of Entrepreneurial Teams (Case Study of Shiraz Industrial Companies)
        Mohammad ghaffari akram nariman
        The purpose of this study was to investigate the relationship between Leadership Collaborative and Competitive Conflict Management Styles and the innovative performance of the entrepreneurial team by considering the mediating role of team passion. This study was applied More
        The purpose of this study was to investigate the relationship between Leadership Collaborative and Competitive Conflict Management Styles and the innovative performance of the entrepreneurial team by considering the mediating role of team passion. This study was applied in a descriptive and surveyed manner. The statistical population in this study is 212 employees of industrial companies in Shiraz who were selected by convenience sampling method. For data analysis, partial least squares method and Smart PLS2 software were used. Convergent validity was used to assess the validity and Cronbach's alpha was used to measure the reliability and its coefficient is more than 0.7 for all research structures. The results show that collaborative conflict management style has a positive and significant effect on team passion, but competitive conflict management style has a negative and significant effect on team passion. The results of the study confirmed the positive and significant effect of team passion and innovative performance of entrepreneurial teams. Team passion also mediates the relationship between collaborative conflict management style and the innovative performance of entrepreneurial teams, but does not mediate the relationship between competitive conflict management style and the innovative performance of entrepreneurial teams Manuscript profile
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        20 - Organizational readiness to accept the model of excellence in Islamic Azad University: A Mixed Approach
        seyedeh somayeh mosavi siyahdele Samad  jabbariasl Musa Rezvani Chamanzamin
        The readiness of organizations to establish management systems is an important issue. The purpose of this study is to provide a model for organizational readiness to accept the model of excellence in the Azad University. In this study, a combined (qualitative and quanti More
        The readiness of organizations to establish management systems is an important issue. The purpose of this study is to provide a model for organizational readiness to accept the model of excellence in the Azad University. In this study, a combined (qualitative and quantitative) sequential exploratory method was used. The method used in the qualitative part of the research is foundation data theory. In the present study, in order to collect data in the qualitative part, the interview tool was used and in the quantitative part, a questionnaire was used. The statistical population of the study includes professors of management in the free universities of Guilan province. In the qualitative section, in order to conduct interviews, the opinions of 10 professors related to the research topic and in the quantitative section, in order to complete the questionnaires, the opinions of 150 people were used. In order to analyze the data obtained from the interviews, the coding method was used in MAXQDA software and in order to discover the relationship between the identified factors, the interpretive structural modeling method was used in MICMAC software. Data analysis from semi-structured interviews consisted of 180 open source code in the form of nine classification concepts and in four main categories including managerial and attitudinal-behavioral factors (as link variables), external factors (as independent variables), and the establishment of the excellence model. (As dependent variables) were divided. Data analysis of the quantitative part of the research was also performed using the partial least squares method in smartPLS software. The results of the quantitative part of the research also showed that all three factors include managerial factors (creating an atmosphere conducive to change, planning and organizing, learning, commitment), attitude-behavioral factors (perceived usefulness and perceived ease) and external factors (policies and rules). Upstream, credits, and culture) have a significant role on the readiness of the free university in implementing the model of excellence, and among these, managerial factors have played the most effective role. Also, the attitude-behavioral factors of the performers have an effective role on the readiness of the university to establish a model of excellence. On the other hand, external factors, both directly and indirectly and through managerial factors and attitudinal-behavioral factors have an effective role in the readiness of the Azad University to establish a model of excellence, so that this factor is the main motivator of Azad University affiliates to establish a model of excellence. . Findings show that the readiness of universities to establish models of excellence depends to a large extent on the performance of its managers. Highly committed managers can create a positive atmosphere in the university for the acceptance and implementation of those models with proper planning, control and supervision, and thus address many internal problems such as attitudes and behavioral factors of members of the organization, which mainly manifest themselves in the face of change. Data and even overcome external problems Manuscript profile
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        21 - Identifying Factors and Indicators Affecting the Development of Urban Management Based on Modern Intelligent Communication Technologies Based on a Qualitative Approac
        Mehdi Askari Kachoosangi bibi sadat miresmaeili afshin Mohammadi HamidReza   Hoseini Dana Seyyed Reza  Naqib al-Sadat
        Based on the purpose, this research is an applied-developmental research, because it seeks to find a suitable model for new intelligent communication technologies in the development of urban management. On the other hand, based on the method and time period of data coll More
        Based on the purpose, this research is an applied-developmental research, because it seeks to find a suitable model for new intelligent communication technologies in the development of urban management. On the other hand, based on the method and time period of data collection, it is a descriptive (non-experimental) research that was conducted with a cross-sectional survey method. Also, this study is based on a qualitative approach from the perspective of the nature of the data. In the first part, based on library studies and then expert interviews, the indicators of new intelligent communication technologies in the development of urban management have been identified. After the qualitative analysis stage, questionnaires were distributed and data was collected from experts in the field of media and urban management. The statistical population in the qualitative section includes 17experts in the field of study and media activists and urban management of the country. The qualitative results of this research showed that the optimal pattern of new intelligent communication technologies includes the categories of causal conditions (digital world, virtual world technology), contextual conditions (urban management), central phenomenon (new technologies), intervening conditions ( governments and citizens), strategies and actions (smart city), consequences smart transportation and environment, smart government and economy, smart people and life, (smart city). It is worth mentioning that MAXQDA software was used in grounded theory analysis Manuscript profile
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        22 - Analysis of Innovation System Elements in Modernization and Industrial Growth in Iran, England and Denmark (Example of the 19th and 16th centuries AD)
        sayyed atollah sinaee abazar Ashtari Mehrjardi
        The path of modernization and growth of industrial technologies passes through the historical developments of countries, and in this sense, industrial growth is a complex process in which many factors play a role in its realization. Based on the historical experiences o More
        The path of modernization and growth of industrial technologies passes through the historical developments of countries, and in this sense, industrial growth is a complex process in which many factors play a role in its realization. Based on the historical experiences of societies, various theories have been presented regarding industrial development and growth that may emphasize aspects of this phenomenon. This research is based on the research project of Boras and Landvall, comparing the government functions and the historical experience of Iran, regarding the creation of the ball casting and metal melting industry and industrial modernization at the beginning of the 19th century with similar experiences of Cannon, Gun and Butter in two historical periods in England and Denmark and then examines the technology policy of these countries in the form of innovation system theories. The main question is that despite the factors of the innovation system in Iran's industrial modernization experience at the beginning of the 19th century and government measures in this regard, why did the industrial modernization program of Iran not succeed? This research is historical comparative in terms of development goal and in terms of institutional method, and its data was collected by library method. The results show that the lack of institutional evolution and the formation of a systematic interactive relationship between the elements of innovation caused Iran's industrial modernization program and technology policy did not succeed. Manuscript profile
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        23 - New Framework for Integration of Technology, Innovation and Knowledge Management (TIKM) Process on Production Development
        Samira Shaghaghi sepehr ghazinoory roya shakeri
        The emergence of the knowledge-based economy and, as a result, the increase in the importance of categories such as knowledge, innovation, and technology has increased the focus on concepts such as knowledge management, technology management, and innovation management. More
        The emergence of the knowledge-based economy and, as a result, the increase in the importance of categories such as knowledge, innovation, and technology has increased the focus on concepts such as knowledge management, technology management, and innovation management. This article examines the existing articles and the researches that have been done in relation to the integration of the three areas of knowledge management, innovation and technology, in order to provide a conceptual model for integrating these three areas, which while covering the characteristics of each of these managements, from waste Organizational resources resulting from the overlapping of knowledge management, innovation and technology and their confrontation with each other should be prevented. First, a systematic literature review was conducted in which a wide range of related articles were searched from 1980 to 2021. Then, metacombination method was used to code the findings from previous researches and combine them with each other. At this stage, Perish and MAXQDA software were used for coding. In this study, more than 220 codes were assigned to data units. Then 220 codes were analyzed and similar codes were aggregated. Finally, 24 codes were obtained which were called basic codes. In the next stage, the basic themes of classification and the following five organizing themes were extracted: the principles of innovation-knowledge management, the enablers of innovation-knowledge management, the routine and creation of a culture of integration, the infrastructure of integration, the mechanisms of integration. Finally, a conceptual model is proposed that explains the relationship between these areas and how they interact and overlap, and solutions to integrate them Manuscript profile
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        24 - Compilation of Customer Purchase Behavior Management Model in Insurance Industry
        Mohammad  Mahmoudi Maymand Taibeh  Ramezani Mohammad Mehdi  Parhizgar Hadi  Movludian
        Increasing competition in the insurance market has made managers of this industry think of a solution for a lasting presence, and finding new customers and maintaining existing customers is a very important success factor for today's businesses. Therefore, the current r More
        Increasing competition in the insurance market has made managers of this industry think of a solution for a lasting presence, and finding new customers and maintaining existing customers is a very important success factor for today's businesses. Therefore, the current research was conducted with the aim of developing a model of customer purchase behavior management in the insurance industry using a mixed method in two qualitative and quantitative sections. The statistical population of the research in the quantitative part included 25 experts from university professors active in the field of insurance, managers and high-ranking specialists of insurance companies who were selected by purposeful sampling. In the first part, 99 identifiers were extracted as factors of customer purchase behavior management with the library study tool, and then they were analyzed and categorized through the Clark and Brown coding method and Max Kyuda software. After screening and measuring their validity using the fuzzy Delphi method and distributing the questionnaire among the group of experts, 85 identifiers were extracted in the form of 19 sub-factors. Validity of Delphi questionnaire questions using content validity analysis with CVI coefficient equal to 0.91 and CVR equal to 88. It has been confirmed. The research results showed that the research model has three main behavioral, structural and contextual variables as the management factors of customer buying behavior Manuscript profile