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      • Open Access Article

        1 - Testing the structural model of organizational culture, knowledge management process and organizational performance with mediating role of organizational innovation
        سیاوش طالع پسند ahmad mohammadi
        In this study we examined the role of organizational culture and knowledge management process in organizational performance, stressing organizational innovation as a mediating variable. Therefore, this study tries to improve organizational innovation and organizational More
        In this study we examined the role of organizational culture and knowledge management process in organizational performance, stressing organizational innovation as a mediating variable. Therefore, this study tries to improve organizational innovation and organizational performance in universities, considering organizational culture and knowledge management process. A descriptive - correlational research method was used. The population of the study included faculty and nonacademic stuff of Sabzevar universities. Using a stratified random sampling method 252 people were selected for the purpose of the study. Research finding showed that the process of knowledge management and organizational culture have a positive and significant impact on organizational innovation and organizational innovation has a direct and positive impact organizational performance. Besides organizational innovation can have a mediating role between organizational culture and organizational performance. Organizational and also between knowledge management process and organizational performance. Furthermore, this study revealed the importance of knowledge management process and organizational culture in organizational innovation and also the importance of these three variables in improving organizational performance. Manuscript profile
      • Open Access Article

        2 - Relationship between organizational learning capabilities and organizational innovation in Sabzevar universities: Testing the Mediating Role of knowledge sharing
        ahmad mohammadi Hassan Bagheri nia mosavi tayebeh
        The aim of this study was to investigate the relationship between organizational learning and organizational innovation through the mediation of knowledge sharing between staff and faculty members of Sabzevar universities. The research method, according to how to obtain More
        The aim of this study was to investigate the relationship between organizational learning and organizational innovation through the mediation of knowledge sharing between staff and faculty members of Sabzevar universities. The research method, according to how to obtain the required data, is descriptive and correlational and specifically based on the structural equation model, which used maximum likelihood estimates with skewness adjustment. The statistical population of this study is the official staff and faculty members of public universities, Azad, Payame Noor, new technologies, non-profit and applied science in Sabzevar. To measure the research variables, three questionnaires with a 5-point Likert scale were used. These questionnaires were distributed among 237 employees and faculty members of Sabzevar universities in a stratified random manner. The content validity of all three questionnaires was confirmed by a number of management experts and specialists and the reliability of organizational learning, knowledge sharing and organizational innovation questionnaires using Cronbach's alpha coefficient was determined to be 0.89, 0.96 and 0.92, respectively. . Data were analyzed by Kolmogorov-Smirnov tests, one-sample t-test, Pearson correlation and structural equation modeling using SPSS25 and LISREL software. Findings showed that organizational learning, both directly and indirectly through knowledge sharing, plays a key role in the rate of innovation in Sabzevar universities. Knowledge sharing also has a positive, direct and significant effect on the level of innovation of the organization. In addition, the findings show that the status of key variables in this study in the study population is not appropriate. Manuscript profile
      • Open Access Article

        3 - Investigating the effect of Electronic Customer Relation Management (E-CRM) on organizational innovation in government service organizations (Case study: Semnan government counter offices)
        Atefeh Falllah Seyed Mohammad Hassan Hosseini Mohsen Lotfi
        In nowadays competitive environment, achieving a competitive advantage is one of the main concerns of managers of organizations. In this way, creating innovation in products and services is one of the effective approaches in achieving a competitive advantage. This study More
        In nowadays competitive environment, achieving a competitive advantage is one of the main concerns of managers of organizations. In this way, creating innovation in products and services is one of the effective approaches in achieving a competitive advantage. This study aims to examine the role of electronic customer relationship management (E-CRM) and customer loyalty on organizational innovation with the mediating role of customer knowledge management. Therfore, the present study is considered an applied and descriptive research of the correlation type. In order to collect the required data, a standard questionnaire was used, and to verify the validity and reliability of the questionnaires, divergent validity, Cronbach's alpha indices, factor loading, and composite reliability were used, respectively. The statistical population of this research is 350 employees of Semnan province government counter offices. The number of 183 people was determined as the sample of the reseach using Cochran's formula considering the error of 0.05. The required data was collected in the second 6 months of 2019. Data analysis was done using the structural equation approach and SPSS and SMART-PLS software. Based on the results of the research, electronic customer relationship management has a positive and significant effect on the three variables of customer loyalty, customer knowledge management, and organizational innovation. In addition, the result shows the positive impact of customer knowledge management and customer loyalty on organizational innovation. Also, the mediating role of customer knowledge management in the effect of the role of managing electronic communication with customers and customer loyalty on organizational innovation is quite meaningful. Due to the impact of E-CRM on organizational innovation, it is necessery for the related managers and officials of government service organizations to implement or upgraded the electronic customer relationship management systems to use advantage of such these systems for innovation in their organization Manuscript profile
      • Open Access Article

        4 - The Role of Academics' Boundary-Spanning in Organizational Innovation by Mediating Organizational Agility in Technical and Engineering Faculties of Tehran State Universities
        saeid norollahee siroos ghanbari
        The purpose of the research was to investigate the role of academics' boundary-spanning in organizational innovation by mediating organizational agility in technical and engineering faculties of public universities in Tehran. The research method was mixed-exploratory (q More
        The purpose of the research was to investigate the role of academics' boundary-spanning in organizational innovation by mediating organizational agility in technical and engineering faculties of public universities in Tehran. The research method was mixed-exploratory (qualitative-quantitative). In the qualitative part, it was considered to identify the characteristics of academics' boundary-spanning in state universities. So, 15 faculty members of public universities were purposefully selected and interviewed. The interviews were analyzed using coding, and 48 open codes, 9 central codes were identified and they were placed in three categories: Personal characteristics, Job characteristics, and Organizational characteristics of academics' boundary-spanning were placed in three categories. The research method in the quantitative part was descriptive-correlation. The statistical population of technical and engineering faculty members of public universities in Tehran was 2189 people in 1402, which was determined by using Cochran's formula, the sample size was 327 people, and sampling was done using stratified (relative) random sampling. The data was collected using the researcher-made questionnaire of academic's boundary-spanning, questionnaire of organizational innovation and the organizational agility. Cronbach's alpha coefficient and confirmatory factor analysis were used to determine the reliability of the tools. Data analysis was done with Pearson correlation test and structural equation modeling technique with SPSS and LISREL 8.80 software. The findings showed that boundary spanning has a positive effect on organizational innovation and organizational agility, and organizational agility has a significant effect on organizational innovation. Also, the mediating role of organizational agility in the effect of boundary spanning on organizational innovation was confirmed. As a result, in order to survive in a competitive environment, higher education should innovate in the processes of education, research and scientific production by using the strategy of boundary spanning and improving organizational agility Manuscript profile