List of Articles Government

• Open Access Article
  • Abstract Page
  • Full-Text
  
  1 - Planning a Framework for Implementation of Electronically Organization Based on Process-oriented in Governmental Organization
  alireza esmaeili
  One fundamental part of any e-Government implementation process is to electrify its processes and activities by establishing and developing e-Organization. Due to high cost of implementation of a well-operating e-Organization in a public or governmental organization as More

  One fundamental part of any e-Government implementation process is to electrify its processes and activities by establishing and developing e-Organization. Due to high cost of implementation of a well-operating e-Organization in a public or governmental organization as well it sensitive function, it is vital to have a deep knowledge of its mission, operations and required infrastructure. In this paper, based on a systematic and process-oriented viewpoint of an organization and its mission, a conceptual model is presented to implement an e-Organization, by considering opportunities and challenges of the system. Then, we present a managerial executable structure for implementation. Finally, two organizations are introduced in which electrifying processes of the customers were implemented successfully. Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  2 - Investigating the effect of Electronic Customer Relation Management (E-CRM) on organizational innovation in government service organizations (Case study: Semnan government counter offices)
  Atefeh Falllah Seyed Mohammad Hassan Hosseini Mohsen Lotfi
  20.1001.1.27170454.1401.11.22.1.5
  In nowadays competitive environment, achieving a competitive advantage is one of the main concerns of managers of organizations. In this way, creating innovation in products and services is one of the effective approaches in achieving a competitive advantage. This study More

  In nowadays competitive environment, achieving a competitive advantage is one of the main concerns of managers of organizations. In this way, creating innovation in products and services is one of the effective approaches in achieving a competitive advantage. This study aims to examine the role of electronic customer relationship management (E-CRM) and customer loyalty on organizational innovation with the mediating role of customer knowledge management. Therfore, the present study is considered an applied and descriptive research of the correlation type. In order to collect the required data, a standard questionnaire was used, and to verify the validity and reliability of the questionnaires, divergent validity, Cronbach's alpha indices, factor loading, and composite reliability were used, respectively. The statistical population of this research is 350 employees of Semnan province government counter offices. The number of 183 people was determined as the sample of the reseach using Cochran's formula considering the error of 0.05. The required data was collected in the second 6 months of 2019. Data analysis was done using the structural equation approach and SPSS and SMART-PLS software. Based on the results of the research, electronic customer relationship management has a positive and significant effect on the three variables of customer loyalty, customer knowledge management, and organizational innovation. In addition, the result shows the positive impact of customer knowledge management and customer loyalty on organizational innovation. Also, the mediating role of customer knowledge management in the effect of the role of managing electronic communication with customers and customer loyalty on organizational innovation is quite meaningful. Due to the impact of E-CRM on organizational innovation, it is necessery for the related managers and officials of government service organizations to implement or upgraded the electronic customer relationship management systems to use advantage of such these systems for innovation in their organization Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  3 - Analysis of Innovation System Elements in Modernization and Industrial Growth in Iran, England and Denmark (Example of the 19th and 16th centuries AD)
  sayyed atollah sinaee abazar Ashtari Mehrjardi
  The path of modernization and growth of industrial technologies passes through the historical developments of countries, and in this sense, industrial growth is a complex process in which many factors play a role in its realization. Based on the historical experiences o More

  The path of modernization and growth of industrial technologies passes through the historical developments of countries, and in this sense, industrial growth is a complex process in which many factors play a role in its realization. Based on the historical experiences of societies, various theories have been presented regarding industrial development and growth that may emphasize aspects of this phenomenon. This research is based on the research project of Boras and Landvall, comparing the government functions and the historical experience of Iran, regarding the creation of the ball casting and metal melting industry and industrial modernization at the beginning of the 19th century with similar experiences of Cannon, Gun and Butter in two historical periods in England and Denmark and then examines the technology policy of these countries in the form of innovation system theories. The main question is that despite the factors of the innovation system in Iran's industrial modernization experience at the beginning of the 19th century and government measures in this regard, why did the industrial modernization program of Iran not succeed? This research is historical comparative in terms of development goal and in terms of institutional method, and its data was collected by library method. The results show that the lack of institutional evolution and the formation of a systematic interactive relationship between the elements of innovation caused Iran's industrial modernization program and technology policy did not succeed. Manuscript profile