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List of Articles کیفیت Open Access Article Abstract Page Full-Text 1 - چارچوبی برای شناسایی و رتبهبندی شاخصهای ارزیابی کیفیت خدمات الکترونیک (مورد کاوی: وبسایت گلستان دانشگاه پیامنور) Hossein Babaee Open Access Article Abstract Page Full-Text 2 - Assessment of self-serving technologies according to customer’s continuous usage of self-serving banking services behnam golshahi Open Access Article Abstract Page Full-Text 3 - QoS Evaluation and Optimization for Mobile Telecommunication Networks Using Key Performance Indicators: A Case Study for Kerman City Mihsen Sheikh-Hosseini Open Access Article Abstract Page Full-Text 4 - تبیین رابطه مدیریت کیفیت فراگیر بر سرآمدی عملیاتی و میل به نوآوری خدمات Jahan asadnia sima norouzi mohsen hamidi Open Access Article Abstract Page Full-Text 5 - Explain the relationship between total quality management and operational excellence and the desire to innovate services Jahan asadnia sima norouzi mohsen hamidi Open Access Article Abstract Page Full-Text 6 - Progress in Biological Sciences in Iran: A Comparative Study seyed Mahdi Seyedi Maryam AmiriRad hassan ebrahimzadeh maboud Laila Alibiglou Open Access Article Abstract Page Full-Text 7 - Evaluating the quality of educational services of the technical faculties of the technical faculties of the University of Tehran based on the headperf model Mohammad Eslahi hassan mahjub reza eslahi 20.1001.1.27170454.1401.11.22.11.5