طراحي سيستم خبره فازی براي انتخاب پیمانکار مناسب در برونسپاري فناوري اطلاعات
محورهای موضوعی :
ناديا کلانتري
1
*
,
نادیا کلانتری
2
,
علیرضا حسن زاده
3
,
شعبان الهی
4
1 - دانشگاه تربيت مدرس
2 - دانشگاه تهران
3 - دانشگاه تهران
4 - دانشگاه تربیت مدرس
کلید واژه: برونسپاري درون مرزي, پیمانکار, معيار, سيستم خبره فازي, فناوری اطلاعات,
چکیده مقاله :
افزايش پيچيدگي و هزينه سيستم‌هاي فناوري‌اطلاعات مشكلات زیادی براي شركت‌ها در زمينه زيرساخت و نيروي انساني ايجاد نموده كه با استفاده از برونسپاري اين موارد كاهش يافته است. همه سازمان ها سعی دارند از راه هاي مختلف احتمال موفقيت پروژه هاي برونسپاري خود را افزايش دهند. يکي از دلايل شکست اين پروژه ها خصوصا در زمينه فناوري اطلاعات به دليل نقش مهم آن درکسب مزیت رقابتي انتخاب پیمانکار نامناسب مي‌باشد که این انتخاب به دليل وجود معيارهاي متعدد و متناقض پيچيده است. هدف اين پژوهش يافتن معيارهاي مهم جهت انتخاب پیمانکار و ارائه چارچوب آن و مشخص نمودن اهميت معیارها و در نهايت طراحي سيستم خبره فازي انتخاب پیمانکار مناسب در برونسپاري درون مرزي فناوري اطلاعات مي‌باشد. روش اخذ دانش از خبرگان که شامل متخصصان و مدیران فناوری-اطلاعات می باشند پرسشنامه است و جهت اعتبارسنجي سيستم به استفاده از آن در یک شرکت فناوری اطلاعات پرداخته شده است و نتايج حاصل حاکي از عملکرد مطلوب سيستم مي‌باشد.
The increase in the complexity and cost of information technology systems has created many problems for companies in the field of infrastructure and manpower, which have been reduced by using outsourcing. All organizations try to increase the probability of success of their outsourcing projects in different ways. One of the reasons for the failure of these projects, especially in the field of information technology, due to its important role in gaining a competitive advantage, is the selection of an inappropriate contractor, which is complicated due to the existence of multiple and contradictory criteria. The purpose of this research is to find the important criteria for selecting the contractor and provide its framework and specify the importance of the criteria and finally to design a fuzzy expert system for choosing the right contractor in intra-border outsourcing of information technology. The method of obtaining knowledge from experts, which includes information technology specialists and managers, is a questionnaire, and it has been used in an information technology company to validate the system, and the results indicate the optimal performance of the system.
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