شناسایی موانع اجرای بهینه نیازسنجی آموزشی در شرکت ملی گاز ایران و ارائه راهکارهایی برای بهبود آن
محورهای موضوعی : روش های نوین آموزش وتوسعه منابع انسانی
امید عشاقی
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میترا عزتی
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کیوان صالحی
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1 - کارشناسی ارشد، دانشکده روانشناسی و علوم تربیتی، دانشگاه تهران.
2 - استادیار، دانشکده روانشناسی و علوم تربیتی، دانشگاه تهران.
3 - استادیار، دانشکده روانشناسی و علوم تربیتی، دانشگاه تهران.
کلید واژه: آموزش کارکنان, نیازسنجی آموزشی, موانع اجرای نیازسنجی آموزشی, گروه‌های کانونی,
چکیده مقاله :
با توجه به اهمیت و نقش فزاینده نیازسنجی آموزشی به عنوان اولین گام فرایند آموزش بهینه کارکنان و کم‌توجهی به شناسایی جامع موانع این فرایند ارزش‌آفرین، در پژوهش حاضر تلاش گردید تا با استفاده از رویکردی کیفی، ضمن واکاوی عمیق این پدیده، موانع فرایند نیازسنجی آموزشی در شرکت ملی گاز ایران شناسایی شده و راهکارهایی برای بهبود آن پیشنهاد گردد. بدین منظور از روش گروه‌های کانونی استفاده شد. میدان پژوهش شرکت ملی گاز ایران بود و شرکت‌کنندگان با استفاده از روش نمونه‌گیری هدفمند از نوع ملاکی از بین کارکنان واحد آموزش و تجهیز نیروی انسانی انتخاب شدند. گردآوری داده‌ها با استفاده از فن مصاحبه کانونی انجام شد و در چهارمین مصاحبه کانونی (شامل 20 نفر) به سطح اشباع داده‌ها رسید. جهت اعتباردهی به یافته‌های پژوهش از ملاک‌های قابلیت اعتبار، قابلیت انتقال، قابلیت تأیید، قابلیت اطمینان و توافق بین دو کدگذار (توافق درون موضوعی) استفاده شد. تحلیل داده‌ها با استفاده از روش تحلیل مضمون، به شناسایی 207 گزاره مفهومی، 19 مضمون پایه و 4 مضمون اصلی منتج گردید. مضامین اصلی شامل موانع فردی (مشارکت ناکافی کارکنان سازمان در فرایند نیازسنجی آموزشی و غیره)، موانع سازمانی (اشکال در فرایندهای واحد برنامه‌ریزی نیروی انسانی سازمان و غیره)، موانع مدیریتی (مشارکت ناکافی مدیران، رؤسا و سرپرستان سازمان در فرایند نیازسنجی آموزشی و غیره) و موانع محیطی (کمبود زیرساخت‌های لازم و مناسب در سازمان و غیره) است. با توجه به یافته‌های پژوهش، توجه به موانع شناسایی شده به منظور اجرای بهینه فرایند نیازسنجی آموزشی در شرکت ملی گاز ایران ضرورت دارد؛ لذا در پایان راهکارهایی به منظور کاهش تأثیر موانع بر اجرای بهینه فرایند نیازسنجی آموزشی و بهبود آن ارائه شد.
With regard to the increasing significance of role the of educational needs assessment as the first step in the process of optimal training of employees and the existing gap in comprehensive identification of obstacles to this value-creating process, the present study seeks to analyzing this phenomenon by using a qualitative approach. In addition, it aims to identify the obstacles of the educational needs assessment process in The National Gas Company of Iran and to suggest solutions for its improvement. To this purpose, the method of focus groups was used. The study was conducted in National Gas Company of Iran and the participants were selected from the employees of the training and equipping units of human resources of this company using the purposeful sampling method. The data collection was done using the focal interview technique and the data saturation level was reached in the fourth focal interview (including 20 individuals). In order to validate the research findings, the criteria of reliability, transferability, verifiability, reliability and agreement between two coders (intrasubject agreement) were used. The data analysis using the theme analysis method resulted in the identification of 207 conceptual propositions, 19 basic themes and 4 main themes. The main themes included individual barriers (insufficient participation of the organization's employees in the educational needs assessment process, etc.), organizational barriers (defects in the processes of the organization's human resources planning unit, etc.), managerial barriers (insufficient participation of managers, heads and supervisors of the organization in the educational needs assessment process, etc. ) and environmental obstacles (lack of necessary and appropriate infrastructure in the organization, etc.). According to the findings of the research, it is necessary to focus on the identified obstacles in order to optimally implement the educational needs assessment process in the National Gas Company of Iran. The solutions were presented in order to reduce the impact of obstacles on the optimal implementation of the educational needs assessment process and its improvement.
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