یکپارچه‌سازی مشتریان در مقدمات نوآوری (FEI) به کمک رویکرد نوآوری باز: تولید و انتخاب ایده‌های نوآورانه محصول
محورهای موضوعی : مديريت تکنولوژيعلی اصغر ملایی 1 * , بابک شيرازي 2 , جواد سلطان‌زاده 3
1 - دانشگاه علوم و فنون مازندران
2 - دانشگاه علوم و فنون مازندران
3 - دانشگاه علامه طباطبايي
کلید واژه: یکپارچه‌سازی مشتریان مقدمات نوآوری (FEI) رویکرد نوآوری باز ایده‌های نوآورانه موفقیت محصول جدید,
چکیده مقاله :
نوآوری یک عنصر کلیدی برای موفقیت شرکت‌ها در محیط رقابتی می‌باشد. نوآوری‌ها با ایده‌های نوآورانه آغاز می‌شوند که در مراحل اولیه فرایند نوآوری - که اصطلاحاً به آن مقدمات نوآوری (FEI) گفته می‌شود- شکل می‌گیرند. بنابراین، برای دسترسی به اطلاعات از منابع مختلف، به ویژه منابع خارجی، فعالیت‌های اولیه فرایند نوآوری باید در قالب یک رویکرد نظام‌مند سازماندهی شوند. مشتریان به‌عنوان مهم‌ترین منبع ایده‌های نوآورانه در فرایند محصول جدید هستند که شرکت‌ها می‌توانند از آنها استفاده نمایند. برای انتفاع از ایده مشتریان نیاز به وجود مدلی جهت یکپارچه‌سازی آنها با منابع درونی سازمان است. در این مقاله، مدلی برای یکپارچه‌سازی مشتریان برگرفته از پاردایم نوآوری باز در مقدمات نوآوری مبتنی بر ادغام هم‌زمان مشتریان، رقبا و صنایع حاشیه‌ای به منظور افزایش خلاقیت و موفقیت نوآوری ارائه شده است. این مدل پیشنهادی به کمک توسعه مدل یولویک بدست آمده است که در صنعت ادوات کشاورزی برای "سیستم آبیاری قطره‌ای" پیاده‌سازی شد. هدف اصلی این مقاله، تولید ایده‌های نوآورانه محصول و سپس انتخاب نوآورانه‌ترین ایده (نیاز واقعی و برآورده‌نشده) مشتریان در فاز FEI به کمک مدل پیشنهادی، به منظور کاهش نرخ شکست محصولات جدید در بازار می‌باشد. داده‌ها طی یک مطالعه میدانی از 30 مشتری، به‌عنوان نمونه تحقیق، بدست آمده‌اند. نتایج نشان می‌دهند که گشودن فاز FEI و به دنبال آن یکپارچه‌سازی مشتریان مختلف در این فاز، به منظور تولید ایده‌های نوآورانه، تاثیر مثبتی بر روی موفقیت محصول جدید خواهد داشت.
Innovation is a key element for the success of companies in a competitive environment. Innovations begin with innovative ideas that form in the early stages of the innovation process, called the front-end of innovation (FEI). Therefore, to access information from different sources, especially external sources, the early activities of the innovation process should be organized as a systematic approach. Customers are as the most important source of innovative ideas in new product process that companies can use them. To benefit from the idea of customers, there needs to be a model for integrating them with internal organization resources. In this paper, a model is presented for integration of customers derived from open innovation paradigm in the FEI based on simultaneous integration of customers, competitors, fringe industries in order to Increase creativity and innovation success. This proposed model is obtained by development of Ulwick’s model that implemented in Agricultural implements industry for “drip irrigation system”. The main objective of this paper is to generate innovative product ideas and then selection of more innovative idea (real and unmet need) of customers in the FEI phase by proposed model, in order to reduce the failure rate of new products in the market. Data were obtained from a survey of 30 customers, as a research sample. The results suggest that opening the FEI phase and the subsequent integration of different customers in this phase, in order to generate innovative ideas, will have a positive impact on the success of the new product.
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