@article{
  author = {khodaei, hedyeh, jalilian, negar},
  title = {Investigating the effect of customer relationship management and open innovation processes on e-business performance with the mediating role of product innovation agility; Case study: companies based in Yazd Science and Technology Park},
  journal = {Journal of Innovation and Value Creation},
  year = {2026},
  volume = {14},
  number = {28},
  pages = {69-88},
  doi = {}
}